WhatsApp & SMS (Twilio)

1. Go to your Twilio Console (console.twilio.com)
2. On the dashboard, find:
   • Account SID (starts with AC...)
   • Auth Token (click to reveal)
3. Copy both values

For SMS

1. In Twilio Console → Phone Numbers → Buy a Number
2. Select a number with SMS capability
3. Note down the number (e.g. +31612345678)

For WhatsApp

1. Go to Twilio Console → Messaging → Senders → WhatsApp Senders
2. Follow the registration flow to connect your WhatsApp Business number
3. For testing: you can use Twilio's sandbox under Messaging → Try it out → Send a WhatsApp message

1. Go to Twilio Console → Messaging → Services
2. Click Create Messaging Service
3. Name it (e.g. Nero)
4. Add your phone number(s) as Senders (Step 2 in the wizard)
5. In Step 3 — Set up integration:
   • Select Send a webhook
   • Request URL: https://nerops.ai/api/webhooks/twilio
   • HTTP Method: HTTP Post
6. Complete the remaining steps

This ensures incoming WhatsApp and SMS messages are forwarded to Nero.

1. Open Nero → Settings → Integrations
2. Click Connect on the Twilio card
3. Enter:
   • Account SID — from Step 1
   • Auth Token — from Step 1
   • WhatsApp Number — your WhatsApp-enabled number (e.g. +31612345678)
   • SMS Number — your SMS-enabled number (optional, can be the same)
4. Click Save & Connect — Nero validates your credentials automatically

1. Click Test on the Twilio card to verify your credentials are valid
2. Send a WhatsApp message to your configured number from your phone — it should appear in Nero

Alternative: Webhook via Phone Number (without Messaging Service)

If you prefer not to use a Messaging Service:

1. In Twilio Console → Phone Numbers → Manage → Active Numbers
2. Click on your phone number
3. Scroll to Messaging Configuration
4. Under "A message comes in", set:
   • Webhook URL: https://nerops.ai/api/webhooks/twilio
   • HTTP Method: POST
5. Click Save